All items are shipped directly to you from our merchants. On each product page, you'll see the name of the merchant selling and fulfilling the order for the product. When you are placing an order, you'll be notified during checkout of the estimated delivery dates and once the merchant has sent out the order, you'll receive an email notification. Each order must be sent to one address, so if you require different items to go to different addresses, separate orders will need to be placed. If you have questions about delivery dates or the whereabouts of your order, we recommend contacting the merchant directly. You can do this via their profile page, which you can find via the product page, or in My Orders if you click on the relevant order and then the merchant name. If you prefer to contact us, you can reach us at firstname.lastname@example.org..
A delivery charge is usually required by a merchant if they're selling goods requiring special packaging, express delivery or which are heavy. This normally applies to frozen and chilled items, or bottled goods. Merchants will always keep the delivery cost as low as possible and remember that any charge they apply is PER ORDER from them, so will be the same regardless of quantity ordered from them (unless otherwise specified). You can see delivery prices on each product page, just beneath the product price, and will also see this in checkout. You will see 'Free delivery' beneath the price on product pages where this applies. Any questions? we recommend contacting the merchant directly. But please don't hesitate to also get in touch with us at email@example.com.